Privacy Policy

Last updated: October 2025

This Privacy Policy explains how Alsace Shore Excursions ("we", "our", "us") collects, uses, and protects the personal data of visitors and clients ("you", "your") who use our website or services.

By using our website or communicating with us, you agree to this Privacy Policy.

1. Data Controller

The data controller responsible for processing your personal data is:

Alsace Shore Excursions

Strasbourg, France

Email: info@alsaceshorex.com

2. Data We Collect

We may collect and process the following categories of personal data:

Contact information: name, email address, phone number;
Booking details: excursion preferences, group size, arrival dates, cruise information;
Payment data: billing address, transaction details (processed securely through third-party payment systems);
Communication data: correspondence via email or contact forms;
Technical data: IP address, browser type, operating system, and cookies for website analytics and functionality.

We do not collect sensitive personal data (e.g., health information, religion, etc.) unless it is explicitly provided by you for service purposes (e.g., mobility assistance requests).

3. Purpose of Data Processing

Your data is processed for the following purposes:

To respond to inquiries and manage bookings;
To provide and confirm ordered services;
To issue invoices and process payments;
To communicate about changes, schedules, or service updates;
To improve website usability and customer experience;
To comply with legal and accounting requirements.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds under the GDPR:

Contract performance – when data is necessary to provide our services;
Legal obligation – to comply with accounting or tax laws;
Legitimate interest – for customer communication, service improvement, and website analytics;
Consent – when you voluntarily provide data through contact forms or newsletter subscriptions.

5. Data Storage and Retention

Your personal data is stored securely and retained only for as long as necessary to fulfill the purposes stated above or to comply with legal obligations.

Typically, we retain booking records and correspondence for up to 5 years after service completion.

6. Data Sharing

We may share your data only when necessary:

With licensed guides, drivers, and local partners involved in your excursion organization;
With payment providers for secure transaction processing;
With legal authorities if required by applicable law.

All third parties are bound by confidentiality and data protection obligations in accordance with the GDPR.

We do not sell, rent, or trade your personal information to any third parties.

7. International Data Transfers

All personal data is processed within the European Union.

If data transfer outside the EU is required (e.g., for technical hosting), it will be done in compliance with GDPR safeguards and standard contractual clauses.

8. Data Security

We apply technical and organizational measures to protect your data from unauthorized access, alteration, loss, or disclosure.

These include secure servers, SSL encryption, limited access to personal data, and regular monitoring of our systems.

9. Your Rights

Under the GDPR, you have the right to:

Access your personal data;
Request correction or deletion;
Restrict or object to processing;
Withdraw consent (if processing is based on consent);
Request data portability;
Lodge a complaint with the
Commission Nationale de l'Informatique et des Libertés (CNIL) — www.cnil.fr.

To exercise your rights, contact us at info@alsaceshorex.com

10. Cookies

Our website uses cookies to ensure proper functionality and analyze user behavior.

You can manage or disable cookies through your browser settings.

For detailed information, please refer to our Cookie Policy (available upon request).

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our practices.

The latest version is always available on our website, with the “Last updated” date at the top.

Continued use of our website or services after an update means you accept the revised terms.

12. Contact

For any questions or concerns about this Privacy Policy, please contact:

Alsace Shore Excursions

Email: info@alsaceshorex.com

Strasbourg, France

Alsace Shore Excursions.