Terms & Conditions
Last updated: October 2025
Welcome to Alsace Shore Excursions.
By accessing or using our website and related services, you agree to be bound by these Terms and Conditions ("Terms").
Please read them carefully before using the site or making a booking.
1. General Information
This website is operated by Alsace Shore Excursions, located in Strasbourg, France.
All references to "we", "our", or "us" refer to Alsace Shore Excursions; "you" or "Client" refers to the user or visitor of our website.
Use of our services or website constitutes acceptance of these Terms.
If you do not agree, please discontinue use of the website.
2. Scope of Services
Alsace Shore Excursions offers coordination, planning, and management of shore excursions, transfers, and group logistics for cruise operators and travelers in the Alsace and Black Forest region.
Full service details are described on the website and/or confirmed individually via email or written communication.
- 3. Booking and Payment
- All bookings are considered confirmed only after written acknowledgment (by email or booking form).
- Payment terms, prices, and cancellation conditions are provided in the confirmation message or invoice.
- All prices are listed in euros (€) unless otherwise stated.
- The Client is responsible for ensuring the accuracy of all booking information provided.
- 4. Cancellations and Modifications
- Cancellations must be made in writing (email).
- Cancellation fees may apply depending on notice period and third-party commitments (e.g., transport, guides).
- Changes to itineraries or group size are subject to availability and may affect the final cost.
5. Responsibilities Our Responsibility
We guarantee:
- Professional organization and management of excursions;
- Cooperation only with licensed guides and transportation partners;
- Compliance with local safety and tourism regulations.
Your Responsibility
You agree to:
- Provide accurate and complete information;
- Follow safety instructions and respect local customs;
- Inform us promptly of any changes or delays affecting your booking.
6. Liability
We are not liable for:
- Delays or cancellations caused by weather, transport issues, or third-party providers;
- Loss, damage, or injury resulting from circumstances beyond our control;
- Indirect or consequential damages (loss of profit, missed connections, etc.).
Total liability shall not exceed the value of the service purchased.
7. Intellectual Property
All website content, including text, photos, design, and logo, is the property of Alsace Shore Excursions.
Reproduction or redistribution of any materials without written consent is prohibited.
8. Privacy and Data Protection
We collect and process personal data in accordance with the EU General Data Protection Regulation (GDPR).
For full details, please see our Privacy Policy and Cookie Policy
9. Links to Other Websites
Our website may contain links to third-party sites for convenience.
We are not responsible for the content, privacy, or operation of these external websites.
10. Governing Law
These Terms are governed by the laws of France.
Any disputes will be subject to the exclusive jurisdiction of the courts of Strasbourg, France.
11. Contact Us
If you have any questions about these Terms or our services, please contact us:
Strasbourg, France
